Terms of Service
Terms of Service
Effective Date: May 31, 2026
These Terms of Service govern your use of the ChangeLabs website at changelabs.com and any subdomains operated by ChangeLabs, LLC ("ChangeLabs," "we," "us"). By using this site, you accept these terms. If you don't, don't use the site.
1. Who We Are
ChangeLabs is a healthcare-exclusive firm operating four practices — Velocity, Reach, Access, and Signal — for healthcare companies at various stages of growth. Our registered address is 32162 Calle Los Elegantes, San Juan Capistrano, CA 92675. Questions about these terms can be sent to josephkline@changelabsmarketing.com.
2. What This Site Is
This site is an informational and intake resource. It describes our services, introduces our team, and lets prospective clients start a conversation with us. It is not a platform, marketplace, or subscription product. No account creation is required to use it.
3. Submitting a Contact Form
When you fill out a contact form on this site, you're initiating a business inquiry. Submitting the form does not create a client relationship, does not obligate ChangeLabs to respond or engage, and does not constitute a contract of any kind. A client relationship begins only when both parties have signed a written agreement.
We aim to respond to inquiries within one business day. We don't share your submission with third parties for marketing purposes.
4. Accuracy of Information
We work to keep information on this site current, but we don't guarantee that everything here is complete, accurate, or up to date at any given moment. Pricing, availability, and service descriptions may change without notice. If something on the site contradicts what's in a signed engagement agreement, the agreement governs.
5. Intellectual Property
Everything on this site — copy, design, logos, brand names, and other content — is the property of ChangeLabs, LLC or is used with permission. You may not copy, reproduce, distribute, modify, or create derivative works from any of it without prior written permission. Linking to the site is permitted.
The names ChangeLabs, Velocity, Reach, Access, and Signal, and any associated marks, are claimed as trademarks of ChangeLabs, LLC.
6. Acceptable Use
You agree not to:
- Use the site for any unlawful purpose or in violation of these terms.
- Attempt to gain unauthorized access to the site, its servers, or any related systems.
- Scrape, harvest, or otherwise extract content for use in training machine learning models or commercial datasets.
- Use automated tools to submit contact forms or interact with the site in ways that disrupt its operation.
- Impersonate any person or misrepresent your affiliation with any company.
We reserve the right to block access to anyone violating these terms.
7. Third-Party Links
We may link to external sites. We don't control them and aren't responsible for their content, accuracy, security, or privacy practices. A link is not an endorsement.
8. Disclaimers
This site and its contents are provided on an "as-is" and "as-available" basis. ChangeLabs, LLC makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the site will be uninterrupted, error-free, or free of harmful components.
Nothing on this site is legal, financial, medical, regulatory, or investment advice. If you need advice in any of those categories, consult a qualified licensed professional.
9. Limitation of Liability
To the fullest extent permitted by law, ChangeLabs, LLC, its members, employees, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost data, or business interruption — arising from or related to your use of this site, even if we have been advised of the possibility of such damages.
Our total cumulative liability to you for any and all claims arising from your use of this site will not exceed one hundred dollars (US $100).
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.
10. Indemnification
You agree to defend, indemnify, and hold harmless ChangeLabs, LLC and its members, employees, and contractors from any claims, damages, losses, liabilities, or expenses (including reasonable attorneys' fees) arising from your use of the site, your violation of these terms, or your violation of any third-party right.
11. Governing Law
These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules.
12. Dispute Resolution and Arbitration
Informal resolution first. If you have a dispute with ChangeLabs, contact us at josephkline@changelabsmarketing.com with a written description of the issue. Both parties will work in good faith to resolve the dispute within thirty (30) days before formal proceedings begin.
Binding arbitration. Any dispute that can't be resolved informally will be settled by binding arbitration administered by JAMS (Judicial Arbitration and Mediation Services) under its Comprehensive Arbitration Rules and Procedures, or its Streamlined Arbitration Rules where applicable. The arbitration will be conducted in Orange County, California, before a single arbitrator. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.
Carve-outs. Either party may bring an individual claim in small claims court if it qualifies. Either party may also seek injunctive or equitable relief in a state or federal court located in Orange County, California to protect intellectual property, confidential information, or trade secrets.
No class actions. All disputes will be resolved on an individual basis. You and ChangeLabs each waive any right to bring or participate in a class action, collective action, consolidated arbitration, or representative proceeding. If this waiver is found unenforceable, the entire arbitration provision will be void as to the affected claim.
Costs. Each party bears its own attorneys' fees and costs unless the arbitrator decides otherwise. JAMS filing and administrative fees will be allocated under JAMS rules.
Opt-out. You may opt out of this arbitration provision by sending written notice to josephkline@changelabsmarketing.com within thirty (30) days of first accepting these terms. The notice must include your full name, address, and a clear statement that you are opting out of arbitration.
13. Severability
If any provision of these terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
14. Entire Agreement
These terms, together with our Privacy Policy, constitute the entire agreement between you and ChangeLabs regarding your use of the site, and supersede any prior agreements on the same subject.
15. Changes to These Terms
We may update these terms. When we do, we'll update the effective date at the top. Material changes will be noted on the site. Continued use of the site after an update constitutes acceptance of the revised terms.
16. Contact
Questions about these terms:
ChangeLabs, LLC
32162 Calle Los Elegantes
San Juan Capistrano, CA 92675
josephkline@changelabsmarketing.com